At Silver Hammer Associates, we are committed to developing software systems to address the special challenges specific to each client's individual needs. We are focused on delivering outstanding service, solutions, support, and satisfaction. That's why we've established these "guiding principles" that all staff must adhere to.

OKAY IS NOT GOOD ENOUGH

We don't settle for providing "okay" service, and we don't want our clients to accept it. We have a duty to go above and beyond what is expected.

UNDERSTANDING THE NEEDS OF OUR CLIENTS

We can't help an organization unless we understand its needs and processes. By taking the time to get to know each agency we work with, we are able to create customized software that will benefit our client's unique needs.

EVERYTHING IS POSSIBLE

"Can't," "Never," and "Impossible," are not words in our vocabulary.

SIMPLICITY

Our systems must be simple enough that users of all skill levels can navigate our software with ease.

TREAT EACH CLIENT AS IF THEY ARE OUR ONLY CLIENT

At Silver Hammer Associates, our clients are more than just accounts; our clients are our lifeline. Their interests always come first.

EVOLVE

There's always a better way to do something. We always look for ways to improve our systems. Never stop looking. Never stop learning.

LISTEN TO OUR CLIENTS

Always listen to what the client has to say. They are the ones that plant the seed of innovation - we nurture it and bring it to fruition.